CloudSupport
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Deal Information
Add CloudSupport⁺ (MSO) — Managed Services Add-On
Named CSM · 24/7 Engineer Access · QBRs · SLA-Backed · Vendor Coordination
UCaaS CloudSupport
Rate: $1.00/user/month → billed annually |
Minimum: $2,500/year (waived for CCaaS Only deals)
CCaaS CloudSupport
CCaaS Support: 30% of annual licensing |
Implementation Support: 30% of SOW value
Usage, consumption, DIDs, and telco charges are excluded from CCaaS licensing.
Usage, consumption, DIDs, and telco charges are excluded from CCaaS licensing.
CloudSupport+ MSO Add-On
MANAGED SERVICES
What's included: Named CSM · 24/7/365 Engineer Access · Proactive Health Checks · Monthly Executive Reporting · QBR & Strategic Roadmap · MACD Management · SLA P1: 15 min / P2: 1 hr / P3: 4 hrs · Vendor Coordination (Zoom, Carrier)
Flat annual fee for the full managed services engagement — added to the annual total and TCV.
Labor Rate Adjustments (shown in agreement)
Pricing Summary
UCaaS Support (annual)
$0
↑ Annual minimum applied ($2,500)
CCaaS Licensing Support
$0
Implementation Support
$0
CloudSupport+ MSO
$0
Total Annual
$0
Total Contract Value
$0
Version History